Utopia and Work: When Alternatives Become Possible, a collective volume edited by Mariagrazia Cairo Crocco, Enrico Donaggio, and Nadine Richez-Battesti, was published by Theseo on September 30. In his chapter, “Utopies concrètes et utopies nécessaires à l’heure des intelligences artificielles” (“Concrete utopias and necessary utopias in the age of artificial intelligence”), Antonio Casilli develops four possible utopias for data work, drawing on forms of resistance and agentivity already emerging among workers. Despite the harsh working conditions faced by data workers, the intense surveillance to which they are subjected, and the strict prescription of their work through algorithmic management, data workers engage in both individual and collective forms of resistance to platforms. Workers are resorting to different means of resistance to resist platform exploitation. These include strikes by drivers and delivery workers across Europe, the United States, and Asia, as well as legal action initiated by data workers in Eastern Africa. Through these different forms of action, workers have secured new rights and protections, including the reclassification of employment contract, access to social protections in cases of illness or work related accidents, or even minimal hours payment. Resistance can also be found in free labour done by platform and social medias users with boycott, consumers strikes and consumers unions. As platform workers and users increasingly repurpose platform architectures as tools of resistance, a key question emerges: How do workers invent new forms of autonomy and resistance beyond the constraints imposed by platform capitalism? This chapter builds on one decade of research conducted by Antonio Casilli and DiPLab on data work across the world. It proposes four concrete utopias, possibilities for alternative futures grounded in existing practices of resistance and collective struggle, complemented by two necessary utopias to counterbalance the limitations of the first four. These four concrete utopias are: (1) unionization, whether through data workers joining existing trade unions or creating their own; (2) platform cooperativism and the development of international alternative networks platforms; (3) legislative regulation and the adoption of rules governing platform work; and (4) accountability on the part of technology companies and platforms, through partnerships with their clients and regulatory bodies. The first of the two necessaries utopia is a Social digital income : aka the collective distribution of the money created trough users activities on platforms. The goal is to recognize the free labour users are providing to platforms by using them and also to ensure data workers are remunerated correctly The second is the re-territorialization of digital labour, which involves the collective reappropriation and local governance of digital platforms and infrastructures, with the aim of strengthening workers’ digital sovereignty and their control over the technologies that shape their working conditions. You can download the book for free here

The 9th edition of INDL (International Network on Digital Labour) was held in Geneva, at the International Labour Organization (ILO), from 9 to 11 September. Bringing together almost 120 presenters across 35 sessions, the conference provided three days of discussion and exchange around current research on data and platforms work. The ILO was a particularly fitting setting for the conference, having just adopted, in June 2026, the Convention on Decent Work in the Platform Economy (No. 193), the first international labour standard specifically dedicated to workers in the platform economy. Data labour was explored through a wide range of perspectives, across eight topics, including Gender and Digital Labour, New Frameworks for a “Human-Centric” AI Supply Chain, and The Role of Social Dialogue in Governing AI-Mediated Work. Some of these presentations were given by DipLab members. Paola Tubaro presented her article, Not all equal: A multidimensional vulnerability indicator for platform data workers, which explores data workers and their relationship to data work through the lens of vulnerability. She also closed the conference with an engaging roundtable, chaired by Uma Rani and joined by Timothy Newman and Alex Taylor. The discussion focused on Setting up an Interdisciplinary Research Agenda on AI Supply Chains. On the second day of the conference, Antonio Casilli presented his article Deep Labor: Beyond the Platform/BPO Divide in Data Work. The paper challenges the distinction between platform work and BPO work, proposing instead to examine both through the broader lens of data work, or “deep labor”. Mathilde Abel presented the paper Extracting Workers’ Cognition: An NLP Approach to AI Annotation Guidelines, co-written with Thomas Le Bonniec, who also presented One Arm of the Assembly Line of AI: EU Data Workers and Privacy Regulation. The first paper explores how AI annotation work requires workers to combine cognitive skills, such as interpreting and evaluating content, with the ability to adapt to specific client requirements. The second paper examines how EU data workers’ personal data is collected and exploited by AI companies, arguing that giving workers greater control over their own data could also strengthen data protection for the wider public. Other DipLab-associated members also presented their work. Matheus Viana Braz presented Psychosocial and Health-Related Risks in AI Value Chains: The Case of Latin American Data Workers, which explores burnout risks among Latin American data workers, highlighting how high work demands, income insecurity, algorithmic surveillance, and limited autonomy can contribute to psychological exhaustion and disengagement. He also presented another paper, Digital Autoethnography and the Affective Economy of Data Work in the Global South, in which he draws on nine months of personal experience working on microtask platforms to examine how data work affects workers’ mental health and emotional well-being. Lucas Santos presented an article entitled Regulating Platform Labour in Brazil: Precarity, Contestation, and Workers’ Agency, exploring the debate surrounding the regulation of platform-mediated work in Brazil. Myriam Raymond presented her article From Atomized Workers to Digital Solidarities: Everyday Resistance among Egyptian Data Workers, which examines how Egyptian data workers use Facebook groups to share information, support one another, and develop collective forms of resistance against precarious working conditions and platform control. One of the keynotes was delivered by Julian Posada, a DiPLab-associated researcher, under the title [Data Work and Territory: The Latin American Experience]. Drawing on his new book, Platform Extractivism, he examined the reality of data work in Latin America, with a particular focus on Venezuela. His keynote explored the political-economic factors that have shaped Venezuela’s position within global AI supply chains, highlighting how data work is deeply embedded in broader economic and territorial relations. But the conference was also marked by several important announcements. One of the most significant was the formal notification of Teleperformance regarding the protection of Kenyan data workers. On the final day of the conference, the first South Asian chapter of the International Network on Digital Labour (INDL) was also announced. The workshop will take place in Pondicherry from February 1 to 5, 2027. Finally, it was announced that the next edition of INDL, INDL-10, will take place in São Paulo.

On 9 September 2026, during the 9th edition of INDL, held at the International Labour Organization (ILO) in Geneva, Teleperformance SE, one of the world’s largest providers of customer relationship management and outsourced digital services, was formally notified to undertake a comprehensive review of its vigilance plan, with the aim of strengthening the protection of the health, safety and integrity of its data workers. The formal legal action was initiated by T-FAPT, the CGT’s national federation representing workers in the postal and telecommunications sectors, together with the Data Labelers Association and The Oversight Lab Africa, two Kenyan organisations working to defend the rights and protection of data workers. The action follows several months of action-research conducted by the organisation Intérêt à Agir, coordinated by Luca D’Ambrosio and Baptiste Delmas, in partnership with DipLab. Their investigations have documented several serious concerns affecting Kenyan data workers, including the vulnerability of migrant workers, exposure to violent, disturbing and potentially traumatising content in the course of their work, and fear of retaliation, which can prevent workers from reporting abuses or effectively exercising their rights. Since 2017, the French Duty of Vigilance Law has required large French companies to establish and effectively implement a vigilance plan designed to identify and prevent serious violations of human rights and fundamental freedoms, as well as risks to the health and safety of people, throughout their activities and relevant value chains. In the case of Teleperformance, the organisations bringing this action argue that the company’s current vigilance plan does not adequately identify or prevent the risks documented by the research conducted by DipLab and Intérêt à Agir among Kenyan data workers. The formal notice therefore calls on Teleperformance to strengthen its vigilance measures and address the risks identified across its global digital labour chain. The formal notice gives Teleperformance three months to comply with its obligations under the Duty of Vigilance Law.

DiPLab associate, Julian Possada (Assistant Professor at Yale University) was recently interviewed by Seth Camillo and Caroline Risberg for the podcast The Internet is Crack. In his book, “Platform Extractivism: Data Work and the People Powering Artificial Intelligence“, forthcoming at the University of California Press in October 2026, he examines the often invisible labor that makes AI and digital platforms possible, focusing on the workers, data practices, and extractive processes that underpin today’s AI systems. In this one-hour-long podcast, Julian Possada discusses the hidden labour behind artificial intelligence, how platforms source work from workers in the Global South, what this type of work actually entails, and how it perpetuates colonial patterns. He draws a few examples from his books and discusses the reality of data workers in Venezuela, a country specifically targeted by data annotation platforms because of its widespread internet access and the inflation crisis that has been ongoing for several years. You can listen to the podcast on Youtube

Edemilson Paraná invites Paola Tubaro to participate in a special issue published in the journal Globalizations that critically interrogates the convergence of environmental sustainability and digitalization. Governments and multi-lateral institutions frame the “twin transition” as a strategy to foster economic growth and durable social prosperity at the same time. However, Paraná argues in his introductory article (co-authored with Rodrigo Santaella-Gonçalves), this agenda is shaped by market logics and geopolitical competition, in ways that ultimately contradict the social and ecological goals it supposedly supports. The special issue has been designed to offer a systemic political-economy perspective on this inconsistency, grounded in critical social sciences and heterodox economics. Overall, it shows how the structural drivers of digitalisation can constrain its green potential and identifies pathways for redirecting the transition towards socially equitable and ecologically sustainable transformations. Paola Tubaro’s article within the issues aims to reconcile two separate trends in the study of the impacts of artificial intelligence (AI), one focused on the natural and the other on the social surroundings that supply resources for its production and use. She introduces the concept of the ‘dual footprint’ as a heuristic device to capture the commonalities and interdependencies between them. For that, she uses two in-depth case studies, each illustrating international flows of raw materials (nature) and of labour services (society). Case studies are a preliminary illustration of a broader idea, that will need to be developed further: that the AI industry is a value chain that spans national boundaries and perpetuates inherited global inequalities. Specifically, she uses the case of Argentina as a provider to the United States and Madagascar as a provider to France, Japan and South Korea. It appears that the countries that drive AI development (here, the United States, France, Japan and South Korea) generate a massive demand for inputs and trigger social costs that, through the value chain, largely fall on more peripheral actors (here, Argentina and Madagascar). While Argentina and Madagascar differ under many respects, in both cases initial hopes of jobs and prosperity have failed to materialise as predominant outsourcing arrangements reinforce informality and precariousness without preventing environmental damage. Put differently, the arrangements in place distribute the costs and benefits of AI unequally, resulting in unsustainable practices and preventing the upward mobility of relatively more disadvantaged countries. The concept of the dual footprint is useful because it grasps how the environmental and social dimensions of the dual footprint emanate from similar underlying socio-economic processes and geographical trajectories. To freely access the article click here

It has been a particularly productive semester for DiPLab researchers and affiliates in terms of publishing articles and book chapters. Here are the complete citations (and open access links) of our recent contributions that compare data work in various countries. -------------------------------------------------------------------------------- A Special issue of New Political Economy guest-edited by Uma Rani Amara and Nicolas Pons-Vignon on “Power relations in the digital economy” has been published as Volume 30, issue 3 of the journal. It includes our article on “Where does AI come from?”, a comparison of data work in Venezuela, Madagascar, and France. > Tubaro, Paola, Antonio A. Casilli, Maxime Cornet, Clément Le Ludec, and Juana > Torres Cierpe. 2025. “Where Does AI Come from? A Global Case Study across > Europe, Africa, and Latin America.” New Political Economy 30 (3): 359–72. > doi:10.1080/13563467.2025.2462137. (preprint access here: > https://inria.hal.science/hal-04933816v1) The Journal Globalizations has published a special issue on The Political Economy of Artificial Intelligence in Latin America. It features our article on AI labor in Brazil and Argentina. > Tubaro, Paola, Antonio A. Casilli, Mariana Fernández Massi, Julieta Longo, > Juana Torres Cierpe, and Matheus Viana Braz. 2025. “The Digital Labour of > Artificial Intelligence in Latin America: A Comparison of Argentina, Brazil, > and Venezuela.” Globalizations, February, 1–16. > doi:10.1080/14747731.2025.2465171. (preprint access here: > https://cnrs.hal.science/hal-04935984v1) The Handbook of Digital Labor, edited by Jack Linchuan Qiu, Shinjoung Yeo, and Richard Maxwell, has been released by Wiley Blackwell. This comprehensive work brings together leading voices on the transformations of labor in the digital age. Among its contributions, our chapter on global inequalities and AI, comparing Venezuela, France, Madagascar, and Brazil. > Casilli, Antonio A., Paola Tubaro, Maxime Cornet, Clément Le Ludec, Juana > Torres-Cierpe, et al. 2025. Global Inequalities in the Production of > Artificial Intelligence: A Four-Country Study on Data Work. In: Jack Linchuan > Qiu, Shinjoung Yeo, Richard Maxwell (eds.). The Handbook of Digital Labor, > Wiley Blackwell, pp.219-232, 2025, ISBN10: 9781119981800. (preprint access > here: https://hal.science/hal-04742532v2) The journal New Technology, Work and Employment has made available, as an online first, the new article by Juana Torres-Cierpe and Paola Tubaro about Venezuelan data workers. > Torres-Cierpe, Juana and Paola Tubaro. 2025. Uninvited Protagonists: The > Networked Agency of Venezuelan Platform Data Workers. New Technology, Work and > Employment. https://doi.org/10.1111/ntwe.12340 (preprint access here: > https://hal.science/hal-05041068v1)

Our DiPLab seminar will welcome on July 03, 2025, at 3:30 PM CET, Professor Francisca Gutiérrez Crocco (Universidad Austral de Chile). The seminar will be held both in person and online, at ISC-PIF, 113 rue Nationale, 75013 Paris, France. To register, click on the button below and fill out the form. The seminar is free to attend and in-person. Register to seminar Patching Algorithmic Management in Digital Delivery Platforms > In this Seminar, I will develop the concept of patching to analyse how digital > platforms maintain algorithmic power in the face of worker disruption. Drawing > on a four-year qualitative study of food delivery services in Chile and > Argentina, I will shift the analytical focus from couriers to support staff—an > often overlooked group tasked with resolving algorithmic failures. I will > describe five key functions that support staff perform to sustain platform > control over couriers: detecting disruptions, prioritising threats, creating > and implementing solutions, and imitating algorithmic outputs. I will argue > that platform control over couriers relies not only on automated decisions but > also on discretionary, often concealed, human interventions. While support > staff play a pivotal role in stabilising systems, they themselves are > subjected to tight algorithmic surveillance and managerial control. These > findings provide a socio-technical account of algorithmic management that > challenges technological determinism, highlighting the labour embedded in > supposedly automated processes. Francisca Gutiérrez Crocco holds a PhD in Sociology from the École des Hautes Études en Sciences Sociales in Paris. She currently works as a professor at the Universidad Austral de Chile and as a researcher at the Millennium Nucleus for the Evolution of Work. She has led several research projects on labour transformations in Latin America, funded by grants from the Chilean Research and Development Agency and other international organisations such as the Internet Society Foundation. She has also worked as a consultant for trade unions, the Chilean government, the ILO and ECLAC, among other organisations. Her work has been published in leading labour journals such as the International Labour Review, Work, Employment and Society and Employee Relations.

On 16-17 May 2025, DiPLab’s Paola Tubaro was invited by the French Institute in Argentina to participate in its landmark event “Night of Ideas.” At world-famous Teatro Colón in Buenos Aires, she spoke in panels that provocatively questioned the “new voluntary servitude” of platform work and asked whether “in AI we trust?” On 20 May, she gave a talk on “The Future of Work and AI” at the prestigious University of Buenos Aires. She presented some results of her research on digital labor and its role in AI production, developed in the framework of the DiPLab research program. No Caption No Caption No Caption No Caption